- This classes has passed.
Effective Engagement and Communication
08/16 - 08/20
This training provides strategies to handle communication that can be challenging and the root cause for those challenges including de-escalation techniques, how they can influence communication breakdowns, challenges, and disruptions, and how to prevent conflict when delivering difficult information. Effective engagement and communication involve active listening, clear messaging, empathy, and preventative skills including rewording. (6 hours – Moodle only)